Terms and Conditions
Return Policy
If you are not satisfied with our product, you may return it within 14 days of purchase to receive a refund or exchange. The product must be returned in new, unused condition with all original packaging, instruction sheet. Units not including the above items or not received in brand new condition, will not be eligible for refund. Units must be returned with the original unlocking code of GRAPE. Units that have been reset to unlock to another code word will not be refunded. Return shipping to be paid by customer.Please note that the original shipping charges are not refundable, only original price paid for item. A 20% restocking fee will be deducted from all returns. Please email us at [email protected] for a Return Authorization number. Returns will not be accepted without a return authorization. Damaged Deliveries: Please inspect your purchase at the time of delivery. If the item is received damaged please notify our customer service department within 48 hours. You must hold the original packaging and merchandise for inspection by the carrier; otherwise no claim, replacement or refund can be honored.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
Copyright
All content on this website, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of puzzle-pod.com. The collective work includes works that are licensed to puzzle-pod.com. Copyright 2016, puzzle-pod.com. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with puzzle-pod.com or purchasing puzzle-pod.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with puzzle-pod.com or to purchase puzzle-pod.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by puzzle-pod.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of puzzle-pod.com used in the site are trademarks or registered trademarks of puzzle-pod.com
Typographical Errors
Should a puzzle-pod.com product be mistakenly listed at an incorrect price, puzzle-pod.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. puzzle-pod.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, puzzle-pod.com shall issue a credit to your credit card account in the amount of the incorrect price.
Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by puzzle-pod.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Noticepuzzle-pod.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to puzzle-pod.com.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of puzzle-pod.com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of puzzle-pod.com products) must be commenced within one (1) year after the claim or cause of action arises puzzle-pod.com’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. puzzle-pod.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a puzzle-pod.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Indemnification
You agree to indemnify, defend, and hold harmless puzzle-pod.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, puzzle-pod.com may link to sites operated by third parties. However, even if the third party is affiliated with puzzle-pod.com, puzzle-pod.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of puzzle-pod.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, puzzle-pod.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Privacy Policy
Below is our security and privacy policies and how we handle the information which you provide us. We update these policies occasionally as our procedures change and will keep you informed via this web page. Please review it occasionally to stay up to date. This page was last updated on April 15, 2016. We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology” We collect information from you when placing an order which will include your name, e-mail address, mailing address, phone number, credit card information or other information. If you provide a phone number when placing an order, you may receive a call regarding the order.
Cookies are used to record a visitor’s session information (such as the visitor’s shopping selections when ordering) and to enhance your experience and gather information about visitors and visits to our websites. We may record the history of pages viewed on our website. Email visitors who have placed orders on puzzle-pod.com may occasionally receive specials and promotions from Pill Pod / 4Thought Products and other reputable vendors that may send you product solicitations or catalogs.
We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders. We may also use your e-mail address to share information about other new products and that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional e-mail, you will be given the opportunity to decline receiving similar e-mails in the future. If you would like to unsubscribe from our mailing list, please send an email to [email protected]. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include shop.puzzle-pod.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Third party links in an attempt to provide you with greater service, we may include third party links on our site. These linked sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
We seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.
Shipping & Handling
Most orders are processed and shipped within 48 hours of receipt or sooner. “Standard Shipping” means that we may choose to ship via USPS or UPS at our discretion. We ship to Alaska or Hawaii, however there may be a surcharge. Several UPS shipping options are available upon check out. Refer to UPS website for the estimated delivery times based on your shipping method chosen.
If an item is out of stock and will not be available in 30 days, you will be contacted. You may then choose to change, cancel, or wait for your order. Please note that items ordered together may not necessarily be shipped together (however, you are only billed one shipping charge per order). All orders are processed during regular business hours on Monday – Friday (excluding holidays) and shipped using the method you have chosen. All orders placed on a Friday evening will not be processed and ready for shipping until the next business day (usually Monday).
Address Correction Fees:
Please double check to make sure that your shipping address is correct before submitting your order. Address and zip code MUST be valid. All orders requiring address corrections are subject to the following fees:
1) for Ground shipments: $10.00
2) for Air shipments: $10.00
Shipping Carriers
Please note that UPS cannot ship to a PO Box or military address.
The shipping cost depends on the weight of the products ordered and the location to which you are shipping. For the lowest rates, consider shipping to a business address instead of a residence.
International orders
We can process international orders for purchases of $100 or greater. Please contact [email protected] with your full name and shipping address information, and the items and quantities you wish to purchase. We will estimate a cost and contact you. Shipping is via USPS international rates.
Duties, Taxes, & Tariffs: Your domestic carrier may levy custom charges, duties, taxes, or tariffs for the delivery of your order; dependent on your country and shipping method. You are solely responsible for the payment of these charges. We cannot estimate these charges or are responsible for their payment.
Sales tax of 7.25% is applied to all orders shipped in CA. Additional districts taxes may also apply. Sorry, we do not accept C.O.D.’s.
Damaged Deliveries: Please inspect your purchase at the time of delivery. If the item is received damaged please notify our customer service department within 48 hours. You must hold the original packaging and merchandise for inspection by the carrier; otherwise no claim, replacement or refund can be honored.